All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm PST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

We do not ship internationally at this time. If you are interested in making a purchase, please feel free to contact our crew and we will do our best to accommodate you.

We have a 30-day return policy, which means you have 30 days from when the order was placed to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), in its original packaging, and resalable.

Return Merchandise Authorization (RMA) numbers are required for all returns. Returned merchandise may be subject to a restocking fee of up to 15%; please contact us at crew@finandanchor.com for details.

Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer.

Non-returnable items
Unfortunately, we cannot accept returns for products that are noted as all sales are final, made to order, non-returnable, special order, custom order, sale items, or gift cards. Opened and/or unsealed DVDs, CDs, and cartography/mapping are not returnable unless defective. 

Full Return Policy Here

We’re sorry to hear that! Please send a photo to our Customer Care Crew at crew@finandanchor.com and include your order number so we can take a closer look and help with a solution!

Yes, your card will be charged right away. We don't store payment information for security purposes.

Please double check to ensure you're using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.

Unfortunately, we can't make changes or cancel an order after it's been submitteed.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to crew@finandanchor.com with your order number and we'll handle that for you.

We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state's laws that apply to in-person purchases. If you'd like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html

Oh no! We’re sorry to hear that. Our shipping carriers work independently from Fin & Anchor, but here are a few solutions we can offer:

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to crew@finandanchor.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.