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Shipping & Returns
Can I visit Fin & Anchor to pick up my order?
At this time, we do not have a storefront for customer visits or pickups. All orders are processed and shipped from our office location. We may hold local events in the future, so keep an eye on our social media for updates!
When will my order ship?
We process all orders Monday - Friday during business hours. Most products are eligible for same-day shipping if the order is received before 12 pm PST, as noted on the product page.
What are the shipping rates and delivery estimates?
We offer free Standard Shipping (transit time is 2-7 days). We also offer 2-Day and Overnight Shipping for most products.
- Standard Shipping is free for all products.
- 2-Day Shipping is FREE for orders of $499+ on qualifying products, otherwise, the shipping cost is $9.95. Hazmat items and select products are not eligible for 2-Day Shipping. [See Eligible Products Here]
- Overnight Shipping is $27.95. Hazmat items are not eligible for Overnight Shipping.
Do you require a signature when the order is delivered?
All overnight orders and high-value orders ($500+) will require a signature upon delivery.
Do you offer shipping insurance?
All shipments include shipping insurance at no additional cost to you.
Where do you ship?
We currently ship within the U.S. (excluding Hawaii & Alaska), but not internationally at this time. If you're outside our shipping area and really have your heart set on something, reach out to our crew—we’ll see if there’s a way to make it happen!
My package arrived damaged, what should I do?
We take great care in packaging your order, but if an item arrives damaged during shipping, please contact our crew within 5 days of receiving your order.
What We’ll Need:
✔ Photos of the damaged packaging & product
✔ Order number
✔ Original packaging and shipping materials (keep until the claim is resolved)
Orders
How are Customs, Duties, and Taxes handled?
We only ship to the contiguous 48 United States. Our headquarters is located in California, so we collect sales tax on orders shipped to California. We also collect sales tax as required from some other states as determined by remote seller guidelines as of 2018. If applicable, our website will automatically calculate this during checkout. In other states where we are not currently required to collect sales tax, it is the customer's responsibility to ensure that all appropriate state sales and/or use taxes are paid.
Do You Allow Tax Exempt Purchases?
If your company is legally tax-exempt in states where we collect sales and or use taxes, you can still place an order online - but before you place an order, you must first create an account and then email us a copy of your Seller's Permit. Once we update your account, we will email you. Then you will be able to place tax-exempt orders. Sales tax can't be refunded once an order is processed.
Why was I charged tax?
We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state's laws that apply to in-person purchases. If you'd like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html
Will I be charged right away when I place an order?
Yes, your card will be charged right away. We don't store payment information for security purposes.
Why isn't my payment going through?
Please double check to ensure you're using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.
Can I make changes to my order before it ships?
Unfortunately, we can't make changes or cancel an order after it's been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, send an email to crew@finandanchor.com with your order number and we'll handle that for you.
My order never arrived, what do I do?
If your package has been marked as delivered but it’s only been a day or two, sit tight! 📦 Sometimes carriers scan it early before it actually arrives. Keep an eye out—it may show up within the next few hours.
If the tracking hasn’t been updated for an unusually long time or hasn’t moved since the label was created, it may be lost in transit. Please email us at crew@finandanchor.com so we can help track it down.
Important Note: We ship to the exact address provided at checkout. If the shipping address was entered incorrectly, or if the package was delivered to a temporary address and the recipient is no longer there, we unfortunately cannot be held responsible for lost or undeliverable shipments.
Lost packages must be reported within 30 days of the ship date. If not reported within this timeframe, we will not be able to assist with a claim. If you have any concerns, please contact us—we’re happy to help!