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At this time, we do not have a storefront for customer visits or pickups. All orders are processed and shipped from our office location. We may hold local events in the future, so keep an eye on our social media for updates!

We process all orders Monday - Friday during business hours. Most products are eligible for same-day shipping if the order is received before 12 pm PST, as noted on the product page.

We offer free Standard Shipping (transit time is 2-7 days). We also offer 2-Day and Overnight Shipping for most products.

• Standard Shipping is free for all products.
• 2-Day Shipping is free for orders of $499+ otherwise, the shipping cost is $9.95. Hazmat items are not eligible for 2-Day Shipping.
• Overnight Shipping is $27.95. Hazmat items are not eligible for Overnight Shipping.

All overnight orders and high-value orders ($500+) will require a signature upon delivery.

All shipments include shipping insurance at no additional cost to you.

We do not ship internationally at this time. If you are interested in making a purchase, please contact our crew and we will do our best to accommodate you.

We have a 30-day return policy from when your order was delivered to request a return. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging, in the same new condition that you received it, and resalable. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective.

Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer.

To start a return, please contact us at crew@finandanchor.com or 562-231-6650. Be sure to provide the original invoice number, product being returned, and the reason for return. We’ll provide instructions on the next steps. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at crew@finandanchor.com.

If you receive an incomplete or damaged shipment from Fin & Anchor, please contact us immediately! Claims must be submitted within 5 days of receiving your order. Remember to keep all product packaging, shipping materials, and the original invoice in case of a damaged delivery.

We only ship to the contiguous 48 United States. Our headquarters is located in California, so we collect sales tax on orders shipped to California. We also collect sales tax as required from some other states as determined by remote seller guidelines as of 2018. If applicable, our website will automatically calculate this during checkout. In other states where we are not currently required to collect sales tax, it is the customer's responsibility to ensure that all appropriate state sales and/or use taxes are paid.

If your company is legally tax-exempt in states where we collect sales and or use taxes, you can still place an order online - but before you place an order, you must first create an account and then email us a copy of your Seller's Permit. Once we update your account, we will email you. Then you will be able to place tax-exempt orders. Sales tax can't be refunded once an order is processed.

Yes, your card will be charged right away. We don't store payment information for security purposes.

Please double check to ensure you're using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.

Unfortunately, we can't make changes or cancel an order after it's been submitted.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to crew@finandanchor.com with your order number and we'll handle that for you.

We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state's laws that apply to in-person purchases. If you'd like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html

Oh no! We’re sorry to hear that. Here are a few solutions...

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to crew@finandanchor.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.